Morrison Water Services (MWS) and its use of the digital platform FYLD

14th June 2022

Morrison Water Services (MWS) and its use of the digital platform FYLD has once again proved valuable in the team’s prompt and successful response to a significant burst main incident.

The burst main on Knowsthorpe Lane, Leeds resulted in damage to the road causing a significant void. This led to debris from the road dropping on to a medium pressure gas main and high voltage electrical cables.

The MWS Operational Task Team was called out to make the area safe and carry out emergency repairs as quickly and safely as possible.

The Operational Task Team used the artificial intelligence (AI) safety and productivity platform, FYLD, to complete a full Site Specific Risk Assessment (SSRA). FYLD enabled the site operatives to contact their first line manager in real-time and get the emergency road closure in place so the repairs could begin quickly and safely.

Using FYLD, the teams were able to promptly share the video of the site with all the hazards and controls in place. Being able to see exactly what happened and how it was being managed, allowed senior members of MWS to be confident that the teams on site were in control of the situation.

Colleagues from the other utility companies attended site promptly to assist and address the additional risks to health and safety created by the burst main and the void. The continuous feedback and intervention between the Operational Task Team and line management helped to ensure the burst was repaired and the road was reinstated safely and as fast as possible.


MWS is industry leading in the water sector in recording risk assessments using artificial intelligence (AI). FYLD is positively promoting the importance of field teams actively engaging with site hazards and control measures and making our field work sites more open, transparent and accessible to everyone involved, including our clients.

Rebecca Price, Operations Manager at FYLD said: “The dynamic environment of FYLD allows field teams and operations managers to have unprecedented collaboration on every job, which improves safety, productivity and efficiency.”

Using the digital platform meant a team with all the necessary capabilities and equipment was sent straight to the site, significantly reducing health and safety risks for operatives and the public. Ensuring the right people get to site with the right equipment quickly helps to speed up repairs, improving the effectiveness of our emergency response.

Jason Young, Regional SHEQ Manager at MWS said: “The partnership between MWS and FYLD has been hugely successful. Operational Task Teams can share and update information in real time meaning it is more accurate and readily available.”

MWS and FYLD’s collaboration has been recognised by the Water Industry Association Awards where they have been shortlisted for the Alliance or Partnership of the Year and the Digitalisation Initiative of the Year awards. The winners will be announced on the 29 June at Birmingham’s Hilton Metropole.

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