Water

Asset Condition Assessment & Design

• We have experience in using this asset data to support the delivery of solutions such as water quality mains cleaning, aqueduct trunk main, and distribution mains renewals. This data can also help provide renovation no-dig options and the development of smart networks.
• Our approach is underpinned by our commitment to innovation and an ability to analyse the network in a forward-thinking and less disruptive way. Innovations such as Virtual Trial Hole Assistant, FINDIT Leakage Detection Technology, the application of drone technology, implementation of digital twin, and assessment of numerous no-dig options such as localised repairs without digging help us complete projects within a good timeframe and with minimal disruption. What's more, Morrison Water Services are pioneers in pressure CIPP lining technology, spray lining and other techniques.

• We have also undertaken network modelling for clients' in order to optimise any solutions that are required to support pressure management from water quality programmes and renewal solutions
• Any design solutions provided take into account not only the engineering requirements but their impact on customers', their value in relation to net zero targets, and future operational use. This provides all our customers with a true TOTEX solution
• Following asset health assessment, all solutions support our clients' regulatory objectives and resilience of their assets

Capital Support

• We offer a comprehensive design solution service following asset health investigation to provide a broad range of value engineered solutions
• We are able to offer both network and above ground capital delivery to support a total investment programme for our clients'
• We have expertise in the delivery of complex capital programmes that include refurbishment of aqueducts, construction and installation of large-diameter strategic pipelines, and significant water mains rehabilitation programmes

• Above ground refurbishment and renewal can be undertaken on associated network assets such as booster pumping stations
• Our experience of complex capital delivery means we can innovate in our approach and help reduce net carbon impact, minimise disruption to stakeholders and customers, and deliver on time
• Our approach to capital delivery also includes strong governance in relation to quality assurance, commercial management, CDM safety planning and final commissioning of assets
• We design and deliver all capital projects with a key focus on outcomes for clients' such as improved water quality, asset resilience and customer service levels

Operational Support

• We have extensive experience in operational support for clients' that include emergency call outs, repair and maintenance, metering services, customer side leakage, third party diversion works, new connections, developer services and mains cleaning programmes
• Our delivery model can include any individual element of operations support in isolation or a full, comprehensive end to end support for our clients' complete water network managementIn delivery of operational support, we adopt innovative solutions that illuminate or minimise disruption to water supply to customers
• Given the majority of activities are repetitive tasks, we utilise AI robotics, smart auto-scheduling and other field systems to optimise productivityWe foster a strong customer-centric approach through our ECC strategy. This helps us deal with the sensitive nature of the operational activities we have to undertake on behalf of clients'Given the operational nature of delivery, we can offer a comprehensive, end to end customer management service, including the provision of a customer contact centre, management of appointments, customer liaison, engagement and feedback
• We handle sensitive customer data and have comprehensive governance in place to ensure this remains secure and compliant with current GDPR legislation
• Given we have national coverage, we have significant workforce levels in their thousands, and therefore have a robust approach to workforce resilience, seasonal demands, peak demand and emergency incident management

• Our resources planning model is to employ direct teams, and build our network of people through apprenticeships, local recruitment, ex-armed forces, upskilling programmes, which includes regular engagement with schools to encourage the next generation
• We manage and enhance competencies through internal training programmes, mentoring and the development of initiatives to ensure a competent workforce with access to clear career pathways
• All operational delivery is aligned to our clients business plan objectives to limit customer minutes lost, maintain resilience of supply and water quality, improve water pressure and drive down leakage
• With respect to water metering, we can provide an end to end turnkey solution from customer appointments to scheduling of resources, to meter inventory and stock management. Mprrison Water Services can also look in to potential funding options, and look after customer billing and data services. We have ample experience in undertaking reactive meter repairs, universal metering programmes, AMR and smart mater installations along with industrial and commercial activities
• With respect to R&M Services, these can include emergency call outs, 24/7 coverage,  and minor repairs on small diameter pipes. Alternatively,  R&M services may be required in response to major leakage incidents on large-diameter trunk mains
• With regards to leakage services, we offer a broad range of operational support, including detection, pressure management, consultancy services such as digital twin, the installation of acoustic loggers, and the delivery of a real-time, smart operational network

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